At AVLT Technology ("AVLT," "we," "our," or "us"), protecting your privacy is one of our highest priorities. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable privacy laws.

This Privacy Policy explains how we collect, use, disclose, store, and safeguard your personal information when you:

• Visit our website at https://avltglobal.com/pages/privacy-policy;
• Purchase products from AVLT;
• Register an account;
• Subscribe to our newsletter;
• Contact customer support;
• Register a warranty;
• Participate in promotions, surveys, or contests; or
• Otherwise interact with AVLT online or offline.

By using our website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.

This Privacy Policy applies to personal information collected through:

• AVLT official website
• Shopify online store (need to confirm if we need to keep or remove this?)
• Customer service communications
• Email communications
• Warranty registration
• Marketing campaigns
• Social media interactions
• Promotional events
• Other AVLT-operated digital services

This Privacy Policy does not apply to third-party websites, marketplaces, or services that maintain their own privacy policies, including but not limited to Amazon, eBay, Walmart Marketplace, Meta (Facebook & Instagram), YouTube, Google, LinkedIn, or other external platforms.

We encourage you to review the privacy policies of any third-party websites before providing personal information.

Depending on how you interact with AVLT, we may collect different categories of personal information.

Information You Provide

You may voluntarily provide personal information when you:

• Create an account; Place an order; Request customer support;
• Submit a warranty claim; Subscribe to our newsletter;
• Contact us through online forms;
• Participate in surveys or promotional events; Leave product reviews;
• Communicate with us via email or social media.

The information you provide may include:

Providing this information is generally voluntary; however, certain information may be required in order to process purchases, fulfill warranty requests, or provide customer support.

When you purchase products through our website, we collect information necessary to complete your transaction, including:

• Customer name; Billing address; Shipping address; Email address; Phone number;
• Purchased products; Order history; Payment confirmation; Shipping method; Transaction details.

For security purposes, AVLT does not store your complete credit card number.

Payment information is securely processed by authorized third-party payment providers.

Payments made through our website may be processed by third-party payment providers such as: Shopify Payments, PayPal, Shop Pay, Apple Pay, Google Pay, Stripe (where applicable)

AVLT does not directly collect or retain your full payment card information. Payment processing is handled securely by certified payment providers in accordance with applicable PCI-DSS security standards.

If you create an AVLT account, we may collect:

• Username, Password (encrypted), Account preferences,
• Saved shipping addresses, Wishlist information,
• Order history, Communication preferences.

You are responsible for maintaining the confidentiality of your account credentials.

When requesting warranty service or technical support, we may collect:

• Product model, Product serial number, Date of purchase,
• Retailer information, Proof of purchase, Product photographs,
• Videos of reported issues, Shipping information, Customer correspondence.

This information helps us verify warranty eligibility and improve product quality.

When contacting AVLT Customer Support, we may collect:

• Support request details, Email correspondence, Chat history,
• Telephone communications, Diagnostic information,
• Product usage information you voluntarily provide

Customer support interactions may be retained for quality assurance, employee training, fraud prevention, and future service requests.

If you choose to receive marketing communications, we may collect:

• Email subscription status, Product interests, Shopping preferences,
• Promotional participation, Survey responses, Marketing engagement data.

You may unsubscribe from marketing emails at any time by clicking the "Unsubscribe" link contained in our emails or by contacting us directly.

If you submit product reviews, ratings, testimonials, photos, videos, or other user-generated content, you acknowledge that such content may become publicly visible.

When you visit our website, certain information is collected automatically through cookies and similar technologies.

This may include:

Device Information

• IP address; Browser type; Browser version;
• Operating system; Device type; Screen resolution;
• Language settings; Time zone

Usage Information

• Pages visited; Products viewed; Search queries;
• Referring website; Exit pages; Session duration;
• Clickstream activity; Shopping cart activity; Purchase history

Technical Information

• Network information; Internet service provider;
• Error logs; Website performance metrics; Security event logs

This information helps us maintain website functionality, improve user experience, analyze website performance, prevent fraud, and secure our services.

We may receive information from trusted third-party partners, including:

• Shopify; Payment processors; Shipping carriers;
• Marketing service providers; Analytics providers; Advertising partners;
• Social media platforms; Authorized distributors; Marketplace partners (such as Amazon)

The information received may include order confirmations, shipping updates, advertising performance metrics, and customer service records.

We only process such information as permitted by applicable law and in accordance with this Privacy Policy.

AVLT uses the information we collect for legitimate business purposes, including providing our products and services, improving customer experience, protecting our business, and complying with applicable legal obligations.

Depending on your interactions with AVLT, we may use your personal information to:

We use your information to:

• Process and fulfill orders; Verify payment information; Arrange product shipping and delivery;
• Send order confirmations and invoices; Process returns, exchanges, and refunds;
• Provide warranty services; Verify warranty eligibility; Manage replacement orders

We may use your information to:

• Respond to inquiries; Troubleshoot product issues; Process warranty claims;
• Provide technical support; Improve customer service quality; Maintain communication records.

If you create an AVLT account, we use your information to:

• Authenticate your identity; Maintain your account; Save account preferences;
• Store shipping information; Display order history; Improve account security.

We analyze website usage to:

• Improve website functionality; Optimize website performance; Understand customer preferences;
• Improve navigation; Enhance user experience; Identify technical issues.

Information collected from customers helps us:

• Improve product quality; Develop future products; Evaluate customer satisfaction;
• Analyze product reliability; Improve compatibility; Reduce product defects.

Where permitted by applicable law or with your consent, we may use your information to:

• Send newsletters; Notify you of promotions; Provide product recommendations;
• Announce new product launches; Offer exclusive discounts; Invite participation in surveys.

You may unsubscribe from marketing communications at any time.

We use information to:

• Detect fraudulent transactions; Prevent unauthorized access; Protect customer accounts;
• Verify purchases; Monitor suspicious activity; Protect AVLT systems and services.

We may process your information when necessary to:

• Comply with applicable laws; Respond to lawful requests from authorities;
• Enforce our Terms & Conditions; Protect AVLT's legal rights;
• Resolve disputes; Prevent abuse of our services.

If you reside in the European Economic Area (EEA), the United Kingdom, or Switzerland, AVLT processes your personal information based on one or more of the following legal grounds:

2-10-1. Performance of a Contract

Processing necessary to: Complete your purchase; Deliver products; Process warranty requests; Provide customer support.

2-10-2. Legitimate Interests

Processing necessary for AVLT's legitimate business interests, including: Website administration; Fraud prevention; Product improvement; Customer service; Business analytics; Network security.

We ensure these interests do not override your fundamental rights and freedoms.

2-10-3. Consent

Where required by law, we rely on your consent for activities such as: Email marketing; Newsletter subscriptions; Certain advertising cookies; Promotional communications

You may withdraw your consent at any time without affecting the lawfulness of processing prior to withdrawal.

2-10-4. Legal Obligations

We may process information where required by: Tax laws; Consumer protection laws; Accounting requirements; Government requests; Court orders; Other applicable regulations

AVLT uses cookies and similar technologies to improve your browsing experience, maintain website functionality, analyze website performance, and personalize content and advertisements.

Cookies are small text files stored on your device when you visit our website.

We may also use: Pixels; Web beacons; Tags; Local storage; SDKs; Session identifiers

These technologies help us recognize returning visitors, remember preferences, measure website traffic, and improve our services.

2-12-1. Essential Cookies

These cookies are necessary for the website to function properly.

Examples include: Shopping cart; Checkout; Security authentication; Fraud prevention; Login sessions; Payment processing.

These cookies cannot be disabled because they are required for the operation of our website.

2-12-2. Functional Cookies

These cookies remember your preferences, such as: Language selection; Region; Currency; Saved shopping cart; Login preferences; Display settings.

2-12-3. Performance & Analytics Cookies

These cookies help us understand how visitors use our website.

They allow us to measure: Traffic volume; Popular pages; Product performance; Website errors; Conversion rates; User engagement.

Analytics data is generally aggregated and does not directly identify individual users.

2-12-4. Advertising Cookies

Advertising cookies help us: Deliver relevant advertisements; Limit repeated advertisements; Measure advertising effectiveness; Build remarketing audiences; Understand campaign performance.

Advertising cookies may be placed by AVLT or trusted third-party advertising partners.

2-12-5. Social Media Cookies

Our website may include social media integrations such as: Facebook; Instagram; YouTube; Pinterest; LinkedIn.

These services may place cookies that allow content sharing and measure engagement.

Their use is governed by the privacy policies of the respective social media providers.

To better understand customer behavior and improve our services, AVLT works with trusted third-party service providers.

These providers may collect information using cookies or similar technologies in accordance with their own privacy policies.

Depending on the services enabled on our website, these providers may include: Shopify Analytics; Google Analytics; Google Ads; Google Tag Manager; Google Search Console; Meta Pixel (Facebook & Instagram); YouTube; Pinterest Tag; Microsoft Advertising; Klaviyo, Hotjar or Microsoft Clarity (where applicable)

These services help us understand website performance, customer engagement, and the effectiveness of our marketing campaigns.

Most web browsers allow you to control or disable cookies through your browser settings.

Depending on your browser, you may choose to: Delete existing cookies; Block all cookies; Block third-party cookies; Receive notifications before cookies are stored.

For additional information regarding cookie management, please refer to your browser's help documentation.

AVLT may participate in interest-based advertising programs operated by third-party advertising networks.

These programs use cookies and similar technologies to display advertisements that may be more relevant to your interests based on your interactions with our website and other online services.

You may opt out of certain interest-based advertising through: Your browser settings; Your device privacy settings; Industry opt-out programs, where available.

Please note that opting out does not eliminate advertisements entirely; it only reduces personalized advertising.

Some browsers provide a "Do Not Track" ("DNT") feature.

Because there is currently no universally accepted standard for responding to DNT signals, AVLT does not currently respond differently to browser-based DNT requests.

We will continue to monitor industry developments and update our practices as appropriate.

AVLT respects your privacy and does not sell your personal information. We only share personal information when necessary to operate our business, provide our products and services, comply with legal obligations, or with your consent.

Depending on your interactions with AVLT, we may share your information with the following categories of third parties.

3-1-1. Service Providers

We work with trusted third-party service providers that perform services on our behalf.

These providers may assist us with: Website hosting; E-commerce platform services; Payment processing; Order fulfillment; Shipping and logistics; Customer support; Email communications; Marketing automation; Website analytics; Cloud data storage; Fraud prevention; Security monitoring

These providers are contractually required to safeguard your information and may only use it to perform services for AVLT.

3-1-2. Payment Providers

To securely process purchases, we may share necessary payment information with authorized payment processors, including: Shopify Payments; PayPal; Shop Pay; Apple Pay; Google Pay; Stripe (where available)

AVLT does not store complete credit card numbers or sensitive payment credentials.

Payment processing is handled directly by the payment provider under its own privacy policy.

3-1-3. Shipping & Logistics Providers

To fulfill your order, we may share information with shipping and logistics providers, including but not limited to: Customer name; Shipping address; Telephone number; Email address; Order details; Package dimensions and weight; Shipping preferences

Shipping providers may include: FedEx; UPS; DHL; USPS; Other authorized logistics partners

Information is shared solely for the purpose of delivering your order and providing shipment tracking.

3-1-4. Marketing & Advertising Partners

With your consent where required by applicable law, AVLT may share limited information with marketing and advertising service providers to: Measure advertising performance; Deliver personalized advertisements; Analyze campaign effectiveness; Improve customer engagement; Provide email marketing services

These providers may include Google, Meta, Shopify, Klaviyo, Microsoft, Pinterest, and other advertising platforms.

3-1-5. Business Transfers

If AVLT is involved in a merger, acquisition, financing, restructuring, bankruptcy, or sale of assets, your personal information may be transferred as part of that transaction, subject to applicable law.

Any successor entity will continue to protect your information in accordance with this Privacy Policy or provide notice of any material changes.

3-1-6. Legal Compliance

We may disclose personal information when we believe disclosure is necessary to:

• Comply with applicable laws and regulations
• Respond to lawful requests from government authorities
• Comply with court orders or subpoenas
• Protect AVLT's legal rights
• Investigate fraud or illegal activity
• Protect the safety of our customers, employees, or the public

AVLT is headquartered in Taiwan and serves customers around the world.

Your personal information may be transferred to, processed, or stored in countries outside your country of residence, including but not limited to: Taiwan; United States; Canada; Other countries where our service providers operate.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required by applicable law, AVLT implements appropriate safeguards for international data transfers, including contractual protections and other lawful transfer mechanisms.

AVLT takes the protection of personal information seriously and implements commercially reasonable administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.

Our security measures may include:

Although AVLT takes reasonable steps to protect your information, no method of electronic transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

We retain personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law.

Retention periods may vary depending on the type of information. Examples include:

When personal information is no longer required, AVLT will securely delete, anonymize, or otherwise dispose of it in accordance with applicable laws and internal data retention policies.

Depending on your country, state, or region of residence, you may have certain rights regarding your personal information.

These rights may include:

• The right to know what personal information we collect
• The right to access your personal information
• The right to request correction of inaccurate information
• The right to request deletion of personal information
• The right to withdraw consent
• The right to object to certain processing activities
• The right to restrict processing
• The right to request a copy of your personal information in a portable format
• The right not to be subject to unlawful discrimination for exercising your privacy rights

To exercise any applicable privacy rights, please contact us using the contact information provided at the end of this Privacy Policy.

We may request reasonable information to verify your identity before processing your request.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA).

Subject to applicable law, California residents may request to:

• Know the categories and specific pieces of personal information we collect.
• Know the categories of sources from which personal information is collected.
• Know the business purposes for collecting or using personal information.
• Request deletion of personal information, subject to legal exceptions.
• Request correction of inaccurate personal information.
• Request access to your personal information.
• Limit the use of sensitive personal information where applicable.
• Receive equal service and pricing regardless of exercising privacy rights.

If you are located in the European Economic Area (EEA), the United Kingdom, or Switzerland, you may have rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

These rights may include: Right of access; Right to rectification; Right to erasure ("Right to be Forgotten"); Right to restrict processing; Right to data portability; Right to object to processing; Right to withdraw consent; Right to lodge a complaint with your local supervisory authority

To submit a privacy request, please contact AVLT by email at:

support@avlab.com.tw

Please include sufficient information to help us verify your identity and process your request.

We will respond within the timeframes required by applicable law.

AVLT products and services are intended for a general audience and are not directed to children under the age of 13.

We do not knowingly collect, use, or disclose personal information from children under 13 years of age in violation of the U.S. Children's Online Privacy Protection Act ("COPPA") or other applicable laws.

If we become aware that we have unintentionally collected personal information from a child under 13 without appropriate parental consent, we will take reasonable steps to delete such information promptly.

If you believe that a child has provided personal information to AVLT, please contact us immediately using the contact information provided below.

If you subscribe to AVLT newsletters or promotional communications, we may send you: Product announcements; Promotional offers; New product launches; Educational content; Product recommendations; Surveys and feedback requests; Company news and updates.

You may opt out of receiving marketing emails at any time by:

• Clicking the "Unsubscribe" link included in any marketing email; or
• Contacting us directly at support@sourex-pro.com

These communications are necessary to fulfill our contractual obligations and ensure the proper operation of our services.

Our website may contain links to third-party websites, services, applications, or online marketplaces for your convenience.

Examples may include: Amazon; Facebook; Instagram; YouTube; Pinterest; LinkedIn; PayPal; Google; Shopify-hosted services.

These third-party websites operate independently of AVLT and maintain their own privacy policies.

AVLT is not responsible for the privacy practices, security, or content of any third-party websites.

We encourage you to review the privacy policies of any third-party services before providing personal information.

AVLT strives to maintain accurate and up-to-date personal information.

You may request that we correct or update inaccurate or incomplete personal information by contacting us using the information provided below.

Keeping your information accurate helps us provide better customer service and ensures efficient order processing and warranty support.

If you are a resident of the State of Nevada, you may have certain rights under applicable Nevada privacy laws regarding the sale of certain covered information.

Although AVLT does not sell personal information for monetary consideration, Nevada residents may submit a request regarding future sales of covered information by contacting us using the information below.

AVLT may update this Privacy Policy from time to time to reflect:

• Changes in applicable laws or regulations;
• Updates to our products or services;
• New technologies or business practices;
• Improvements to our privacy and security procedures; or
• Other operational or legal requirements.

When material changes are made, we will update the "Last Updated" date at the beginning of this Privacy Policy.

Where required by law, we will provide additional notice or obtain your consent before the changes become effective.

Your continued use of our website or services after an updated Privacy Policy becomes effective constitutes your acceptance of the revised Privacy Policy.

If you have any questions regarding this Privacy Policy, your personal information, or your privacy rights, please contact us.

Customer Support

Email: support@sourex-pro.com

Privacy Requests

To submit a request regarding your personal information, please include: Your full name; Email address associated with your purchase or account; Order number (if applicable); Description of your request

We may request additional information to verify your identity before processing your request.

Last Updated: July 27, 2026

This Privacy Policy forms part of AVLT's Terms & Conditions governing the use of our website and services.

If any provision of this Privacy Policy is determined to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.

If you have any questions regarding how AVLT collects, uses, stores, or protects your personal information, we encourage you to contact us.

We are committed to responding to your privacy inquiries promptly and transparently.

Email: support@avlab.com.tw