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Frequently Asked Questions
The AVLT Rewards Program is our free membership program that lets you earn points on eligible purchases and activities. You can redeem your points for exclusive rewards and unlock additional benefits as you move up membership tiers.
Yes. Joining the AVLT Rewards Program is completely free.
Simply create an AVLT account or sign in to your existing account. Once you're registered, you'll automatically become an AVLT Rewards member.
Anyone who meets the minimum age required by local law and creates an AVLT account is eligible to join.
No. Each customer may have only one rewards account. Rewards and points cannot be transferred or combined between accounts.
You can earn points by:
- Making eligible purchases on the AVLT website
- Completing eligible member activities (such as account registration or other promotional activities)
Additional earning opportunities may be introduced from time to time.
Points from eligible purchases will be credited to your account 7 days after your order has been shipped. This allows sufficient time for order processing and verification.
Example: If your order is shipped on May 29, your points will be credited on June 5.
Points earned through promotional activities may be credited immediately or within the timeframe specified in the applicable promotion.
No. Points are calculated based on the product subtotal only. Shipping fees, taxes, gift cards, and other excluded charges do not qualify.
Any points earned from canceled or refunded orders will be deducted from your account.
Yes. Points are valid for 365 days from the date they are earned. Expired points will be automatically removed from your account and cannot be restored.
Sign in to your AVLT account, visit the Rewards page, and choose the reward you'd like to redeem. Available rewards will vary depending on your points balance.
No. Points have no cash value and cannot be redeemed for cash or transferred to another account.
Once a reward has been redeemed, it cannot be canceled, exchanged, or refunded unless required by applicable law.
Shipping policies for redeemed rewards may vary depending on the reward item and destination.
As you spend more with AVLT, you'll unlock higher membership tiers with additional benefits and exclusive rewards.
Depending on your membership tier, benefits may include:
- Bonus points
- Exclusive rewards
- Birthday offers
- Other member-exclusive perks
Benefits may change from time to time.
Your membership tier is automatically updated once you meet the qualifying purchase requirements.
Your membership tier is determined by your qualifying spending over a rolling 365-day period. As your eligible purchases change over time, your tier may be upgraded or adjusted based on your total qualifying spend within the most recent 365 days.
Qualifying spending begins from the launch date of the AVLT Rewards Program.
If you have any questions about your rewards account, points, or membership, please contact our Customer Support team through our support form or email us at support@sourex-pro.com.
Yes. Points are earned based on the final purchase amount after eligible discounts are applied.
Some rewards can be combined with other offers, while others cannot. Please refer to the terms of each reward for details.