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Screw spins but will not tighten during installation
1. Remove the screw completely, confirm the correct screw size is being used and reinsert the screw to tighten slowly while maintaining alignment.
2. If the screw threads and screw are not engaging correctly, please contact AVLT RMA for replacement via support@avlab.com.tw
The monitor or TV tilts forward and does not remain level
Monitor arm droops and slowly lowers over time
Identify the arm tension adjustment screw (usually labeled with "+/-"). Refer to the product installation manual for illustrations showing the specific bolt located on the product. Turn the adjustment towards the "+" side to increase the lifting force. Adjust in small increments whille testing the arm height. If the arm continues to droop after increasing the lifting force, please contact AVLT RMA for replacement via support@avlab.com.tw
Monitor arm rises automatically
Identify the arm tension adjustment screw (usually labeled with "+/-"). Refer to the product installation manual for illustrations showing the specific bolt located on the product. Turn the adjustment towards the "-" side to decrease the lifting force. Continue adjusting until balanced movement is achieved. If the arm continues to rise after decreasing the lifting force, please contact AVLT RMA for replacement via support@avlab.com.tw
Monitor arm sways or does not stay in position
If the monitor arm is swaying or not holding its position, the join tension may be loose. Locate the adjustment screw at the end of the monitor arm joint and tighten it using the included Allen key. Refer to the product installation manual for illustrations showing the specific screw located on the product. If the monitor arm continues to sway after proper adjustment, please contact AVLT RMA for replacement via support@avlab.com.tw
The screen rotation lock mechanism may be loose
1. The screen rotation lock or rotation tension may be loose. Locate the rotation lock bolt on the VESA plate or mounting bracket and tighten it using the appropriate Allen key. Refer to the product installation manual for illustrations showing the specific screws located on the product. Note: some monitor arm models do not include a dedicated rotation lock. On these models, rotation resistance is preset by design.
2. Certain monitors have uneven internal weight distribution, which may cause unwanted rotation. In such case, use a monitor arm with rotation lock. If the screen continues to rotate after proper adjustment on a monitor arm with rotation lock, please contact AVLT RMA for replacement via support@avlab.com.tw
Monitor mount leans forward warping desk
1. Ensure the desk is made of solid materials and durable. It is recommended to use a AVLT adjustable reinforcement plate when installing the monitor mount to distribute weight more evenly and improve overall stability and rigidity.
2. Verify the clamp or grommet is fully tightened and seated flush against the desk surface.
3. If the issue persists, consider relocating the monitor mount to a desk with greater structural integrity and load-bearing capacity.
Screen with VESA plate installed is difficult to latch onto the monitor arm
On certain monitor arm models, moderate force may be required to reposition the VESA plate. If the adjustment is difficult, slightly loosen the side adjustment bolts to allow easier movement. Refer to the product installation manual for illustrations showing the specific bolt located on the product. With the VESA plate still attached to the monitor arm, adjust the plate so it faces forward. Once the VESA plate is properly aligned and facing forward, retighten the side bolt to secure it in position. Remove the VESA plate and proceed with mounting it to the back of the monitor.
Lower Arm says excessively or cannot rotate behind the back of the desk
Check whether your AVLT monitor model includes a lower arm rotation lock or rotation limit mechanism to setup 180° or 360°. Refer to the product installation manual for illustrations showing the specific rotation lock mechanism on the product. If your model does not include lower arm rotation lock, the rotation range is preset by design and cannot be adjusted. If the lower arm continues to sway or rotate improperly after confirming the rotation lock is correct set, please contact AVLT RMA for replacement via support@avlab.com.tw
Monitor arm makes noise during movement
Slowly move the arm through its full range of motion and apply a small amount of lubricant to external pivot joints to reduce friction. Note: do not apply lubricant to the gas spring or mechanical spring components, as this may affect performance or cause damage.
Monitor mount base shifts when adjusting screen
Recheck and firmly tighten the desk clamp or grommet mount. Verify that the desk surface is solid, level, and with supported durability for your monitor arm and setup. It is recommended to us a AVLT adjustable reinforcement plate when installing the monitor mount to distribute weight more evenly and improve overall stability and rigidity. If the issue persists, consider relocating the monitor mount to a desk with greater structural integrity and load-bearing capacity.
Monitor mount cannot be securely clamped due to an underside desk support bar
1. Reposition the clamp to an area of the desk where the lower clamp plate can make full, even contact with the underside of the desk. If your desk design allows, consider using a grommet mount installation as an alternative mounting method.
2. Use a compatible spacer or leveling block to create a flat, even mounting surfact that aligns with the height of the support bar, allowing the clamp to be tightened securely.
Monitor arm sways or does not stay in position
1. If the monitor arm is swaying or not holding its position, the join tension may be loose. Locate the adjustment screw at the end of the monitor arm joint and tighten it using the included Allen key. Refer to the product installation manual for illustrations showing the specific screw located on the product.
2. Check if the product has been installed levelIed on the wall using a spirit level. If the monitor arm continues to sway after proper adjustment, please contact AVLT RMA for replacement via support@avlab.com.tw
The electric standing desk does not respond when pressing the up or down controls
Confirm the power adapter is securely connected to the convert and the wall outlet. Check that the power adapter light is on if any and if the control panel is displaying normally. If all the cables have been connected properly and the desk remains unresponsive, please contact AVLT RMA for replacement via support@avlab.com.tw
The electric standing desk is stuck at an undesired height
The electric standing desk rises or lowers unevenly, or movement feels jerky
1. Check that the product is setup properly and the desk is even after the initial setup. Ensure there is no cables or objects obstructing the lifting mechanism and that the objects on the desk is not causing the weight to heavily accumulate on one side. Try to cycle the height through to it's tallest height and lowest height to allow internal components to align.
2. To reset, press and hold the down key until the desk lowers completely with a slight rebound. If the issue persists, please contact AVLT RMA for replacement via support@avlab.com.tw
Mobile standing desk cart is stuck at an undesired height
Check that the adjusting handle or foot lever engages when operated. If it feels loose or not engaging, please contact AVLT RMA for replacement via support@avlab.com.tw
Mobile standing desk feels unstable or wobbly
Inspect and tighten all frame, column and crossbar bolts. Ensure that the appropriate weight is used according to the specifications. If the desk continues to feel unstable or wobbly, please contact AVLT RMA for replacement via support@avlab.com.tw
USB hub powers on but connected device do not work
Confirm the hub is connected to the correct USB port on the host device. Check if the hub lights up if it has light indicators. Connect one device at a time to isolate potential device bandwidth issues. If the issue persists, please contact AVLT RMA for help via support@avlab.com.tw
USB device disconnect when laptop goes to sleep while using USB hub or docking station
USB hub or dock not delivering expected charging speed
Confirm the host device supports Power Delivery (PD) or fast charging. Check that the power adapter supplied to the USB hub or dock meets the power requirements to enable maximum charge. If slow charging persists, please contact AVLT RMA for help via support@avlab.com.tw
KVM switch does not switch between computers
Verify all USB cables, video cables and power cables are connected correctly. Restart both connected computers and reattempt switching. If the issue persists, please contact AVLT RMA for help via support@avlab.com.tw
Keyboard and mouse not responding through KVM
Check that the keyboard and mouse is connected to the shared USB port for switching. Try to power-cycle the KVM switch and reconnect devices again. If the issue persists, please contact AVLT RMA for help via support@avlab.com.tw
Charging station charges some devices but not others
Verify that the device is supported by the charging station's output (USB-A, USB-C, or PD). Use charging cables included with the charging station or with the original cables for your device. If the issue persists, please contact AVLT RMA for help via support@avlab.com.tw
Video output flickers when using splitter or extender
Use certified HDMI or ethernet cables as specified for the product and within the supported cable length limits. Try to lower the output resolution or refresh rate. Confirm that the monitor's resolution is supported on the splitter or extender. If the issue persists, please contact AVLT RMA for help via support@avlab.com.tw
