AVLT Shipping Policy

Last Updated: July 2026

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Shipping Policy

At AVLT, we are committed to delivering your order quickly, accurately, and securely.

This Shipping Policy explains how orders are processed, shipped, delivered, and supported after purchase.

By placing an order through the AVLT website , you agree to the terms outlined in this Shipping Policy.

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Shipping Destinations

• Domestic: We ship across the USA, including APO and FPO facilities.

• Restrictions: We do not ship to individual P.O. Boxes.

• International & Non-Contiguous US: For orders to Hawaii, Alaska, or international destinations, customers must provide a valid carrier account (FedEx, UPS, or DHL). Please contact our sales team at sales@sourex-pro.com to complete these orders.

* Note: Recipients are responsible for all import duties, taxes, and customs fees.

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Free Shipping

AVLT offers:

FREE Standard Shipping

on eligible orders of US$50 or more shipped within the contiguous United States.

Shipping Rates

• Orders under US$25: US$8.99 Standard Shipping

• Orders from US$25 to US$49.99: US$9.99 Standard Shipping

Unless otherwise stated:

• Shipping eligibility is calculated after discounts and promotional codes are applied.

• Taxes and gift cards do not count toward the minimum purchase requirement.

• Certain oversized products may require additional shipping charges.

AVLT reserves the right to modify shipping promotions at any time.

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Order Processing

Most in-stock orders are processed within:

1–2 business days

Orders are processed Monday through Friday, excluding:U.S. federal holidays,Warehouse holidays,Severe weather events,Unexpected operational interruptions

Orders placed after the daily processing cutoff may begin processing on the following business day.

Orders placed before 2:00 PM Pacific Time (PT) on a business day are typically processed the same day. Orders placed after 2:00 PM PT will begin processing on the next business day.

Processing time is separate from shipping transit time.

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Pre-Order & Backordered Products

Products identified as:Pre-Order, Coming Soon, Backorder, will ship when inventory becomes available.

Estimated shipping dates displayed on product pages are estimates only and may change without prior notice.

If an order contains both in-stock and pre-order items, AVLT may:

• Hold the shipment until all products become available; or

• Ship items separately at our discretion.

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Shipping Methods

Shipping methods are selected based on: Shipping destination, Package dimensions, Package weight, Warehouse availability, Carrier capacity

Orders may be fulfilled by AVLT or our authorized fulfillment partners.

Depending on your location, shipments may be delivered by carriers including: UPS, USPS, FedEx, Amazon Shipping, Other regional carriers

Carrier selection cannot be requested or guaranteed.

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Estimated Delivery Times

Typical delivery estimates are:

Delivery estimates begin after order processing has been completed.

These estimates are provided for convenience only and are not guaranteed.

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Shipment Confirmation

Once your order has shipped, you will receive a Shipment Confirmation email containing: Tracking number, Carrier information, Shipment summary, Estimated delivery information

Tracking information may require up to 24 hours before becoming active.

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Multiple Shipments

If your order contains multiple products, items may arrive in separate shipments.

Reasons include: Different warehouse locations, Product availability, Package size, Carrier limitations, Safety regulations.

Separate shipments do not incur additional shipping charges unless otherwise disclosed during checkout.

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Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond AVLT's reasonable control, including: Severe weather, Carrier delays, High shipping volumes, Customs inspections, Labor disruptions, Natural disasters, Public holidays, Transportation interruptions

AVLT is not responsible for shipping delays caused by third-party carriers or force majeure events.

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Incorrect Shipping Address

Customers are responsible for providing complete and accurate shipping information.

Please carefully review your shipping address before placing your order.

If you notice an error, contact Customer Support immediately.

Address changes may only be possible before the order enters fulfillment.

Once an order has been processed or shipped, address modifications generally cannot be made.

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Order Cancellation

Orders may generally be cancelled within 60 minutes after being placed.

After that time:

• Orders may already be in processing.

• Cancellation cannot be guaranteed.

• Orders already shipped cannot be cancelled.

Customers may instead follow the Return Policy after delivery if eligible.

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Undeliverable Packages

Packages may be returned to AVLT if: The address is incorrect. Delivery is refused. Multiple delivery attempts fail. The carrier cannot safely deliver the package.

If a package is returned due to customer error, the customer may be responsible for: Return shipping charges, Re-shipping charges, Carrier fees, Address correction fees.

Refunds, if applicable, may be reduced by these costs.

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Refused or Rejected Shipments

If a shipment is refused or rejected at the time of delivery (except due to shipping damage):A 5% administrative fee and the original shipping costs will be deducted from your final refund.Required Action: You must submit an Return &RMA Request Form after rejecting the shipment to initiate the refund process.

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Lost Packages

If your tracking indicates your package has been lost, please contact AVLT Customer Support as soon as possible.

We may: Open a carrier investigation; Request additional delivery information; Arrange a replacement where appropriate; Issue a refund where applicable.

Investigation time depends on the shipping carrier.

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Delivered But Not Received

If tracking shows "Delivered" but you cannot locate your package:

Please first: Check around your delivery location; Ask household members or neighbors; Contact the shipping carrier.

If you still cannot locate the package, contact AVLT Customer Support  (within 48hrs of the recorded delivery date.

We will work with the carrier to investigate the shipment.

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Damaged Shipments

If your package arrives damaged:

Please contact AVLT within 48hrs of delivery.

Include: Your order number, Photographs of the shipping carton, Photos of the damaged product, Photos of shipping labels

Do not discard the original packaging until the claim has been reviewed.

• Visible Damage: You may refuse the shipment. Clearly note the refusal on the carrier’s receipt and submit Return & RMA form within 48 hours.

• Concealed Damage: If you accept a package and later find internal damage, you must submit Return & RMA form within 48 hours.

• Requirements: Retain all product packaging for carrier inspection or be prepared to provide photos of the damage. Claims reported after 48 hours may not be honored.

Do not discard the original packaging until the claim has been reviewed.

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Incorrect or Missing Items

Upon delivery, please verify that all details match your invoice.

If your shipment contains: Incorrect products, Missing items, Incomplete accessories.

please notify AVLT within 48 hours after delivery.

Our Customer Support team will work with you to resolve the issue promptly.

Deadline: Discrepancies must be reported within 48 hours of receipt. avltglobal.com reserves the right to investigate claims made after 48 hours at its sole discretion.

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Shipping Restrictions

Certain products may be subject to shipping restrictions due to: Federal regulations, State regulations, Carrier policies, Hazardous material requirements, Product dimensions, Weight limitations

Some products may not be eligible for shipment to certain locations.

AVLT reserves the right to refuse shipment where prohibited by law.

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Risk of Loss

Title to purchased products transfers in accordance with applicable law.

Unless otherwise required by law, the risk of loss passes to the customer once the shipment has been tendered to the shipping carrier.

Customers are encouraged to monitor shipment tracking and retrieve delivered packages promptly.

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Shipping Charges

Shipping charges, where applicable, are displayed during checkout.

Additional charges may apply for: Remote delivery areas, Expedited shipping, Special handling requirements.

Shipping fees are generally non-refundable unless required by applicable law or due to an error by AVLT.

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Payment & General Terms

• Accepted Payments: Credit Cards (Visa, MC, Amex, Discover), Apple Pay, Google Pay, Shop Pay, PayPal.

• For other payment options: Please fill out Sales Inquiry Form, Your order will be processed once payment is received.

• Final Sale: All sales are final, except for goods that arrive damaged or defective.

• Power Adapters: Unless specified otherwise, all products are supplied with North American power adapters only.

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Force Majeure

AVLT shall not be liable for delays or failures in shipment caused by events beyond our reasonable control, including but not limited to: Natural disasters, Severe weather, War, Terrorism, Government actions, Public health emergencies, Labor disputes, Transportation interruptions, Supply chain shortages, Carrier service disruptions.

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International Orders & Customer Support

If AVLT offers international shipping in the future, customers will be responsible for any applicable customs duties, import taxes, VAT/GST, brokerage fees, and other local regulatory charges. International delivery times may vary depending on customs clearance and local shipping conditions.

If you have any questions regarding shipping, delivery, international orders, or your order status, please contact our Customer Support team at support@sourex-pro.com.

To help us assist you more efficiently, please complete our support request form.

Our Customer Support team will respond as quickly as reasonably possible during normal business hours.